Privacy Policy

Last updated: April 2026

CityPrints ("we", "us", or "our") operates from Dubai, UAE. This Privacy Policy explains how we collect, use, and protect your personal information when you use our printing services or interact with us via WhatsApp, phone, or our website.

Information We Collect

We collect only the information necessary to fulfil your print orders and communicate with you. This may include:

• Name — to identify you and personalise your orders.
• Phone number — to contact you about your order status and delivery.
• WhatsApp messages — conversations related to quotes, design files, and order details.
• Order details — product specifications, quantities, design files you share with us, and delivery addresses.

We do not collect email addresses, and we do not require you to create an account on our website. We do not run a newsletter or mailing list.

How We Use Your Information

We use the information we collect to:

• Process and fulfil your print orders.
• Communicate with you about quotes, order progress, and delivery.
• Provide customer support via WhatsApp and phone.
• Improve our products and services based on customer feedback.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share limited information only when necessary to:

• Complete your order (for example, sharing a delivery address with our courier partner).
• Comply with applicable UAE laws or regulations if required by a lawful request.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Design files shared with us are used solely for your order and are not shared with other customers or third parties.

Cookies and Analytics

Our website may use basic analytics to understand how visitors use our pages (such as page views and general location). We do not use tracking cookies for advertising, retargeting, or profiling purposes.

Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct or update inaccurate information.
• Request deletion of your personal data, subject to any legal obligations we may have to retain it.

To exercise any of these rights, please contact us via WhatsApp.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, reach out to us:

• WhatsApp: +971 50 118 4665
• Location: Rashedan Building, 16B Street, Naif, Deira, Dubai, UAE

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.